At Comfort Oak, all products are custom-manufactured based on customer specifications. This Shipping & Delivery Policy explains how and when our products and services are delivered.
By placing an order with Comfort Oak, you agree to the terms outlined below.
1. Service & Delivery Locations
Comfort Oak provides delivery and installation services across India, subject to serviceability, site access, and logistics feasibility.
Delivery timelines may vary depending on:
-
- Project location
-
- Product type
-
- Design complexity
-
- Material availability
2. Manufacturing & Dispatch Timeline
Since all products are custom-made:
-
- Manufacturing begins after design approval and advance payment
-
- Typical manufacturing time ranges from 3 to 8 weeks, depending on the project scope
-
- Dispatch is scheduled only after quality checks are completed
Timelines communicated are approximate and may vary due to production or external factors.
3. Shipping Method
-
- Products are shipped through trusted logistics partners or company-arranged transport
-
- Large furniture items may be shipped in knocked-down or modular form to ensure safe transit
-
- Delivery is usually ground-floor only, unless installation service is included
4. Shipping Charges
-
- Shipping and transportation charges are:
-
- Included in the quotation or
-
- Charged separately, as clearly communicated before order confirmation
-
- Shipping and transportation charges are:
Any additional charges due to:
-
- Difficult site access
-
- Staircase-only access
-
- Remote locations
-
- Special lifting equipment (cranes, hoists, etc.)
will be communicated and billed separately.
5. Delivery & Installation
-
- Delivery dates are scheduled in advance with the customer
-
- Installation services, if opted, will be conducted after product delivery
-
- The customer must ensure:
-
- Clear site access
-
- Completion of civil, electrical, and plumbing work
-
- Availability during delivery and installation
-
- The customer must ensure:
Delays due to site unpreparedness are not the responsibility of Comfort Oak.
6. Delays & Unforeseen Circumstances
Delivery may be delayed due to:
-
- Natural calamities
-
- Material or labor shortages
-
- Transportation issues
-
- Government regulations or restrictions
Such delays do not qualify for order cancellation or refund.
7. Inspection & Damage Reporting
Customers are requested to:
-
- Inspect products at the time of delivery
-
- Report visible transit damage within 48 hours of delivery
-
- Provide photographic or video evidence for verification
After verification, Comfort Oak will repair or replace damaged components at its discretion.
8. Ownership & Risk Transfer
-
- Ownership of products transfers to the customer upon delivery
-
- Risk of damage post-delivery is the customer’s responsibility unless installation is part of the order
9. Failed or Re-Attempt Delivery
If delivery fails due to:
-
- Customer unavailability
-
- Incorrect address provided
-
- Site not ready
Additional delivery attempts may incur extra charges payable by the customer.
10. Policy Updates
Comfort Oak reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be reflected on this page.
11. Contact Information
For questions related to shipping, delivery, or installation, contact:
At Comfort Oak, all products are custom-manufactured based on customer specifications. This Shipping & Delivery Policy explains how and when our products and services are delivered.
By placing an order with Comfort Oak, you agree to the terms outlined below.
1. Service & Delivery Locations
Comfort Oak provides delivery and installation services across India, subject to serviceability, site access, and logistics feasibility.
Delivery timelines may vary depending on:
-
- Project location
-
- Product type
-
- Design complexity
-
- Material availability
2. Manufacturing & Dispatch Timeline
Since all products are custom-made:
-
- Manufacturing begins after design approval and advance payment
-
- Typical manufacturing time ranges from 3 to 8 weeks, depending on the project scope
-
- Dispatch is scheduled only after quality checks are completed
Timelines communicated are approximate and may vary due to production or external factors.
3. Shipping Method
-
- Products are shipped through trusted logistics partners or company-arranged transport
-
- Large furniture items may be shipped in knocked-down or modular form to ensure safe transit
-
- Delivery is usually ground-floor only, unless installation service is included
4. Shipping Charges
-
- Shipping and transportation charges are:
-
- Included in the quotation or
-
- Charged separately, as clearly communicated before order confirmation
-
- Shipping and transportation charges are:
Any additional charges due to:
-
- Difficult site access
-
- Staircase-only access
-
- Remote locations
-
- Special lifting equipment (cranes, hoists, etc.)
will be communicated and billed separately.
5. Delivery & Installation
-
- Delivery dates are scheduled in advance with the customer
-
- Installation services, if opted, will be conducted after product delivery
-
- The customer must ensure:
-
- Clear site access
-
- Completion of civil, electrical, and plumbing work
-
- Availability during delivery and installation
-
- The customer must ensure:
Delays due to site unpreparedness are not the responsibility of Comfort Oak.
6. Delays & Unforeseen Circumstances
Delivery may be delayed due to:
-
- Natural calamities
-
- Material or labor shortages
-
- Transportation issues
-
- Government regulations or restrictions
Such delays do not qualify for order cancellation or refund.
7. Inspection & Damage Reporting
Customers are requested to:
-
- Inspect products at the time of delivery
-
- Report visible transit damage within 48 hours of delivery
-
- Provide photographic or video evidence for verification
After verification, Comfort Oak will repair or replace damaged components at its discretion.
8. Ownership & Risk Transfer
-
- Ownership of products transfers to the customer upon delivery
-
- Risk of damage post-delivery is the customer’s responsibility unless installation is part of the order
9. Failed or Re-Attempt Delivery
If delivery fails due to:
-
- Customer unavailability
-
- Incorrect address provided
-
- Site not ready
Additional delivery attempts may incur extra charges payable by the customer.
10. Policy Updates
Comfort Oak reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be reflected on this page.
11. Contact Information
For questions related to shipping, delivery, or installation, contact: