1. Custom-Made Products & Services
All furniture and interior works provided by Comfort Oak are made-to-order based on client-approved designs, measurements, materials, and specifications.
✅ Custom-made products are not eligible for return or refund once production has started.
This includes:
- Custom furniture
- Modular interiors
- Full home or office interior projects
- Any product manufactured to customer-approved specifications
2. Order Cancellation Policy
a) Before Production Starts
- Orders may be cancelled before production begins.
- Any advance amount paid may be refunded after deducting design, consultation, or administrative charges, if applicable.
b) After Production Starts
- No cancellation or refund will be permitted once production has commenced.
- This includes raw material procurement or manufacturing initiation.
3. Refund Policy
Refunds may be applicable only under the following conditions:
- Duplicate or excess payment made by the customer
- Order cancelled before production (subject to deductions)
- Inability to fulfill the order due to unforeseen circumstances from our end
✅ Approved refunds will be processed within 7–14 working days to the original payment method.
4. Damaged or Defective Products
If a product is delivered with manufacturing defects or transport-related damage, customers must notify us:
- Within 48 hours of delivery
- With clear photos or videos as proof
After verification:
- We will repair or replace the affected part or product at our discretion
- Refunds will be issued only if repair or replacement is not feasible
5. Design Approval & Accuracy
Once a design, layout, material, and finish are approved:
- Comfort Oak is not responsible for changes in taste or preference
- Minor variations in color, texture, or grain are natural and acceptable
Such variations do not qualify for return or refund.
6. Delays & Force Majeure
Comfort Oak shall not be liable for delays or failure in delivery due to:
- Natural disasters
- Material shortages
- Government restrictions
- Transportation or logistics issues
Delays under such conditions do not qualify for refund.
7. Installation & Post-Installation Issues
- Any concerns post-installation must be reported within 7 days
- Normal wear and tear, misuse, or improper handling are not covered
8. Non-Refundable Items
The following are strictly non-refundable:
- Custom-made furniture and interiors
- Approved designs and drawings
- On-site services
- Consultation fees
- Any product marked as “custom” or “non-returnable”
9. Changes to This Policy
Comfort Oak reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be posted on this page.
10. Contact Us
For any questions regarding returns, refunds, or cancellations, please contact:
Comfort Oak
Website: https://comfortoak.com
Phone: +91 9980351877
Email: comfortoakbestfurniture@gmail.com